Privacy Policy

Last Updated: 6 November 2026

1. Introduction

Welcome to Bagus Mart (https://bagusmart.sg).

At Bagus Mart, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, browse our products, submit enquiries or make purchases through our online store.

Bagus Mart operates an e-commerce platform serving customers in Singapore only. We handle personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA) and other applicable laws.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

2. Personal Data We Collect

We may collect the following types of personal information when you interact with our website:

A. Personal and Contact Information

Full name
Email address
Contact number
Billing and delivery address
Other information you provide through our contact forms or enquiries

B. Order and Transaction Information

Products purchased
Order details and purchase history
Payment transaction references and status
Billing and delivery information
Refund, exchange and customer service records

C. Technical and Website Usage Information

IP address
Browser type and device information
Website browsing activity
Pages visited and interactions with our website
Cookies and similar tracking technologies

We only collect personal data that is reasonably necessary for our business operations and the purposes outlined in this policy.

3. How We Collect Your Personal Data

We may collect personal data through various channels, including:

When you create an account or register on our website.
When you place an order or make an online purchase.
When you submit a contact form or enquiry.
When you communicate with our customer service team.
When you subscribe to our marketing communications.
When you browse or interact with our website through cookies and tracking technologies.
When information is provided to us by authorised third-party service providers in connection with your transactions.

4. How We Use Your Personal Data

Bagus Mart may collect, use and process your personal data for the following purposes:

A. Order Processing and Fulfilment

Processing and confirming your orders.
Arranging payment and delivery of purchased products.
Providing order confirmations, invoices and delivery updates.
Managing refunds, returns and exchanges.
Responding to order-related enquiries.

B. Customer Service and Communication

Responding to enquiries submitted through our contact forms.
Providing customer support and assistance.
Notifying you about changes to orders, services or website operations.
Resolving complaints and addressing customer feedback.

C. Marketing and Advertising

Sending promotional materials, offers and product updates where permitted.
Delivering relevant advertisements through third-party advertising platforms.
Measuring advertising performance and campaign effectiveness.
Understanding customer interests and improving our marketing strategies.
Conducting remarketing and retargeting campaigns.

You may opt out of marketing communications at any time.

D. Website Improvement and Business Operations

Analysing website traffic and customer behaviour.
Improving website functionality and user experience.
Monitoring website security and preventing fraudulent activities.
Maintaining business, accounting and transaction records.
Complying with applicable legal and regulatory requirements.

5. Online Payments and Payment Processing

Bagus Mart provides online payment facilities to enable customers to complete purchases conveniently.

When you make a payment through our website, certain transaction and payment-related information may be collected and processed by our appointed third-party payment service providers.

This information may include:

Payment transaction details.
Payment method.
Transaction reference numbers.
Billing information.
Payment status and verification details.

Your payment information is processed in accordance with the respective payment provider’s privacy and security policies.

Bagus Mart does not intend to store complete credit or debit card details on its own systems unless expressly stated otherwise.

We encourage customers to review the privacy policies of the relevant payment providers before completing transactions.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels and similar tracking technologies to improve your browsing experience and understand how visitors interact with our website.

These technologies may collect information such as:

Website visits and page views.
Browsing preferences.
Device and browser information.
Interactions with advertisements.
Website traffic and performance data.

Cookies may be used for the following purposes:

Essential Cookies

These cookies support essential website functions, including shopping cart operations, checkout processes and website security.

Analytics Cookies

These help us understand website traffic, visitor behaviour and website performance.

Advertising Cookies

These may be used to deliver relevant advertisements, measure advertising effectiveness and support remarketing campaigns.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including shopping cart and checkout features.

Where required, we will seek your consent before using non-essential cookies or tracking technologies.

7. Third-Party Services and Marketing Platforms

Bagus Mart may engage third-party service providers to support our e-commerce operations, website analytics, advertising and marketing activities.

These may include:

Google Services

We may use Google services, including Google Analytics and Google Ads, to:

Analyse website traffic and user behaviour.
Measure advertising performance.
Understand customer interactions.
Deliver relevant advertisements and remarketing campaigns.

Meta Platforms

We may use Meta services, including Facebook and Instagram advertising tools and Meta Pixel, to:

Measure the effectiveness of our advertisements.
Understand visitor interactions with our website.
Deliver relevant advertisements.
Conduct remarketing campaigns to website visitors.

Other Third-Party Providers

We may also share relevant personal data with:

Payment gateway providers.
Delivery and logistics partners.
Website hosting and technical service providers.
E-commerce and website management platforms.
Customer support and communication service providers.

These third parties may process personal data on our behalf or independently in accordance with their respective privacy policies and applicable laws.

We do not sell your personal data to third parties for their independent commercial use.

8. Disclosure of Personal Data

Bagus Mart will only disclose personal data where reasonably necessary for the purposes described in this Privacy Policy or where permitted or required by law.

Your personal data may be disclosed to:

Payment providers to facilitate transactions.
Delivery partners to fulfil orders.
Marketing and advertising platforms to support advertising activities.
Technology providers to maintain and operate our website.
Professional advisers, auditors or relevant authorities where required.
Other parties where you have provided consent or disclosure is otherwise permitted under applicable laws.

We take reasonable steps to ensure that third parties handling personal data on our behalf maintain appropriate safeguards.

9. Overseas Transfer of Personal Data

Although Bagus Mart serves customers in Singapore only, some of our third-party service providers may operate servers or data processing facilities outside Singapore.

As a result, your personal data may be transferred to or processed in other countries when necessary for website hosting, payment processing, analytics, advertising or other business operations.

Where personal data is transferred outside Singapore, we will take appropriate steps to ensure that the transfer complies with the requirements of Singapore’s PDPA, including ensuring a comparable standard of protection for the transferred personal data.

10. Protection and Security of Personal Data

We take reasonable administrative, technical and organisational measures to protect your personal data against:

Unauthorised access.
Accidental loss or destruction.
Unauthorised disclosure or modification.
Misuse or other security threats.

Access to personal data is restricted to authorised personnel and service providers who require the information to perform their respective duties.

While we take reasonable precautions to protect your information, no online transmission or electronic storage system can be guaranteed to be completely secure.

11. Retention of Personal Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

Processing and fulfilling customer orders.
Providing customer support.
Maintaining business and accounting records.
Resolving disputes and complaints.
Meeting applicable legal and regulatory requirements.

When personal data is no longer required for business or legal purposes, we will take reasonable steps to delete, destroy or anonymise it securely.

12. Your Rights and Choices

Subject to the applicable provisions and exceptions under Singapore’s PDPA, you may:

A. Request Access

Request access to personal data held by us and information about how your personal data has been used or disclosed within the preceding year.

B. Request Correction

Request corrections to inaccurate or incomplete personal information held by us.

C. Withdraw Consent

Withdraw your consent for the collection, use or disclosure of your personal data by providing reasonable notice.

Please note that withdrawing consent may affect our ability to provide certain services, process orders or respond to your requests.

D. Opt Out of Marketing Communications

You may unsubscribe from promotional emails or marketing communications by following the unsubscribe instructions provided in our communications or contacting us directly.

We may continue to send essential transactional messages, such as order confirmations, payment notifications and delivery updates.

13. Third-Party Websites

Our website may contain links to external websites or third-party services.

Bagus Mart is not responsible for the privacy practices, content or security of external websites. When visiting third-party websites, we encourage you to review their respective privacy policies.

14. Children’s Privacy

Bagus Mart’s website and services are intended for general customers in Singapore. We do not knowingly collect personal data from children where such collection is not permitted under applicable laws.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the matter and take appropriate action.

15. Changes to This Privacy Policy

Bagus Mart reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, technology, third-party services or applicable legal requirements.

Any updates will be published on this page, together with the revised effective date.

We encourage customers to review this page periodically to stay informed about how we protect their personal data.

16. Contact Us

If you have any questions, feedback or requests relating to this Privacy Policy or the personal data we hold about you, please contact us through the following channels:

Bagus Mart

Website: https://bagusmart.sg

Email: sales@bagusmart.sg

For personal data protection enquiries, access requests, correction requests or withdrawal of consent, please contact us using the details above.